5/25/2016: General site inspection will take place Wednesday June 1st, please see letter below for information.
Click here for letter regarding site inspection
3/30/2016: This letter from the owner was sent to Sundance customers the week of March 21st.
Dear Sundance Customers,
I'm writing to you today to update you with the latest information that I have on the fire that destroyed our dry storage on February 28th and 29th. I also want to again express my sincere condolences for the loss of your boat. I know this has been a challenging three weeks for everyone, including our customers and the entire Sundance team. My parents, two brothers, four Sundance employees, and myself all lost boats in the fire. I lost a major part of the business that my family and I built. We started Sundance when I was 19, and I'm 63 now. I understand and empathize with your loss, and please know I have not taken your loss lightly.
I will be making myself available to any of our customers for a personal meeting if there is anything you would like to discuss. We have our phones forwarded, so if you would like to schedule a time to come in and talk with me please call (503) 283-3216.
I would like to address the issue of boat insurance. We have always required that all of our customers have their own complete, comprehensive marine insurance and liability insurance on their boat. Our rental agreement states this, and also states very clearly that we do not insure boats for loss or damage due to fire, among other things. To my knowledge this is standard practice in the marina industry. I don't know of any other marina operators who carry blanket insurance coverage for the boats stored with them. There are strong reasons for this, which I would discuss with any customers who want to in a personal meeting.
We're directing everyone's insurance companies to a law office that our insurance company has hired to arrange a joint examination at the end of the month. What this means is that there will be a day around the end of March when representatives from all customers' insurance companies will begin entering the burned building together. This process is out of our hands. It's done this way so that everyone has equal access to the scene. In the meantime the fire inspector has secured the building and no one (including myself) has access, there are two 24 hour security guards on site.
We still don't know the cause of the fire. We're told that it will take some time, if ever, to determine the cause.
Our world has been temporarily turned upside down, but looking forward I'm very optimistic. We're moving back onto our property this week, into portable offices in the parking lot. We have moved our service shop into portables as well, which will allow us to continue selling, rigging, and servicing boats.
Though the smaller building with our offices, shop, and showroom was saved, it was damaged by smoke and water and will need repairs before we can move back in. That being said, we feel very fortunate to be able to get back to work so quickly. We're also very fortunate that a number of inventory boats in the shop and showroom were saved, and not damaged.
All automatic payments for March have been refunded. I apologize for the inconvenience of these charges, we tried to stop the auto payments but couldn't get our computers back up in time. Unused portions of prepaid leases will be refunded. Last month deposits will also be refunded. We're still working out the numbers but plan to get these refunds out before the end of the month.
I want to thank everyone who has offered their support. I can't tell you how much it has helped us all get through this tough time. Thank you all for your patience and understanding as we try to help each of you work through your insurance claims. If you have any questions feel free to call, email, or stop by in person.
3/24/16: Who to contact for questions which do not involve the fire scene investigation/examination
If you own or insure a boat or other property involved in the Sundance Marina & Yacht Sales fire, and have questions which do not involve the fire scene investigation/examination being arranged through attorney Waylon Pickett’s office, please e-mail them to firstname.lastname@example.org (Paul Xochihua, attorney) and email@example.com (Lauren Davis, Paralegal), with:
- Your contact information (address, phone and email);
- Your question(s); and
- Who your represent and in what capacity.
Paul and Lauren work at Davis Rothwell Earle & Xochihua, P.C. (www.davisrothwell.com), and one of them will respond to your inquiry. Thank you.
3/7/16: Latest updates
- Credit card auto-payments: Last week we were able to initiate refunds for all credit card auto payments that were mistakenly charged. Many customers have seen the credit to their accounts already. Some banks may take more time to reflect on your statement.
- Last month deposits, pre-paid leases: We will be refunding last month deposits and portions of pre-paid leases that were not used. We're in the process of determining how much we owe and who we owe it to. We will then be issuing refunds.
- Still no cause of fire discovered: The fire inspectors have not determined the cause of the fire.
- Reach us by phone: We now have our phones forwarded to our temporary location so we can be reached at our normal phone number (503) 283-3216.
3/3/16: For information about insurance inspections please contact:
Letter from the owner: Wednesday March 2nd 2016
Dear Sundance Customers,
As you know, we had a massive fire Sunday night in our dry storage at Sundance. The dry storage building was completely destroyed, along with all of the boats inside. Watching part of my family business burn was painful not only because of the family and professional history, but because of the knowledge that so many of our good friends, family, and customers' boats were inside. I want to express my deepest sympathies and condolences to those who lost their boats. I know very well how much our customers enjoy boating, and how painful the loss of their boats will be.
Many customers are asking what to do next. The first step is to contact your insurance company and notify them that your boat was involved in the fire. Your insurance company will need to see your boat and verify the condition, which can happen when the fire investigators release the building and allow entry. I have been told that will happen in several weeks. This is a timeline that is out of our control. At this point we still do not know the cause of the fire.
I feel extremely fortunate that our floating marina and smaller building with our offices, showroom, and service shop did not burn. There will be some clean up before we can move back in, but we will be able to continue our work as a Prestige Yachts, Jeanneau, and Cutwater Boats dealer, as well as a service shop and floating marina.
The community support has been overwhelming, and I am so grateful. The outpouring of support from friends, customers, businesses, and others in the community has been nothing short of amazing. I would like to thank everyone who has offered their support, you have no idea how much you have helped us through this.
Our generous neighbors at Salpare Bay Marina have let us move in temporarily to their office just about 100 yards from our building. This has allowed us to get back to work quickly, and will allow us to help our customers in a more timely manner. We are transferring phone and internet to the temporary office this week.
Some of you may have had your credit cards charged on the 1st or 2nd if you were on auto-pay. We went to great efforts to prevent this from happening, but we were not able to get our computers back up in time so we believe most or all of these charges were processed to some stage. If you were charged, you absolutely will get a refund. We expect to be able to start reversing these charges from our end this week.
Looking forward, I can't say exactly what the future holds for us but we are optimistic. We intend to rebuild, and are working on that with our insurance company. We will have all of our employees back to work by Thursday, some working at another location.
I would like to thank the Portland Fire community and other fire departments who responded for their incredible bravery, professionalism, and skill. They are solely responsible for saving our smaller building. Without them the damage would have been much worse.
Thank you for your support, understanding, and patience as we progress through this process.
Sundance Yacht Sales & Marina
Last night (Sunday night) there was a fire after hours at Sundance in Portland. There was no one in the building at the time, and no one was hurt. We do not yet know the extent of the damage, as we have not been able to enter the building. We expect to be very busy starting Monday fielding requests for information. At this point we have many of the same questions you likely do. As soon as we learn more we will share the details. Thank you for your understanding as we work through this. If you have questions you can email them to firstname.lastname@example.org
All of us at Sundance